Americable - Notice history

Experiencing partial outage

Notice history

Aug 2025

IW Scheduled Maintenance Node 4A
  • Resolved
    Resolved

    This maintenance has been concluded.

  • Monitoring
    Monitoring

    We are currently doing maintenance.

(YS) Outage | BLD 3387
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
IP_TV service incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    currently investigating this:  the below channels have Audio and video connection problems (Apple IOS and Android devices) .

     122 BIG10HD (No Video)
    914 Christian Pop & Rock (No Audio)
    919 Sting Ray Bluegrass (No Audio)
    926 SMUS12 (No Audio)
    930 SMUS16 (No Video)
    939 SMUS29 (No Video)

Jul 2025

Americable UH Wireless portal login issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are experiencing an issue with the purchasing of wireless service in Unaccompanied housing. The issue is under investigation.

29 July 2025 - Atsugi, Sasebo & Yokosuka - Scheduled Maintenance
  • Completed
    July 29, 2025 at 5:52 PM
    Completed
    July 29, 2025 at 5:52 PM
    Maintenance has completed successfully.
  • In progress
    July 29, 2025 at 3:00 PM
    In progress
    July 29, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    July 29, 2025 at 3:00 PM
    Planned
    July 29, 2025 at 3:00 PM

    Americable will be conducting maintenance to the commercial wireless systems servicing the buildings listed below.

    Buildings: All Unaccompanied housing Wireless service subscribers, Navy Lodge and Navy Gateway Inns customers.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Service Outage for Yokosuka Bldgs J196, J200, J217, 1288, 1314, 1455, 1456, 1457, 1458, 1459, 1461, 1462, 1463, 4300, 4315, 4359, 4362, 4805, 4807
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident. The following Buildings are effecting; J196, J200, J217, 1288, 1314, 1455, 1456, 1457, 1458, 1459, 1461, 1462, 1463, 4300, 4315, 4359, 4362, 4805, 4807
Yokosuka multiple AP outage
  • Resolved
    Resolved
    During a routine network check, multiple access points were found to be down in Yokosuka. IT is aware of the issue and is currently investigating. We have also received calls from customers reporting no internet access related to this outage.
AFN Channels service Incident: AFN Channels from 95 to 102
  • Resolved
    Resolved
    We are currently investigating this incident. All AFN Channels are out at this time on all bases (YOKO, Atsugi, Ikego, Sasebo, Iwakuni).

Jun 2025

IP_TV service incident: Japan Local Channel KTN 116 and NIB 117
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this IP_TV incident. Japan Local Channels KTN 116 and NIB 117 are out at this time on Android and Apple IOS Devices

ATSUGI - Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing an outage. We are currently investigating this incident.

(IW) Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are investigating the current outage. Tower 906 is on, houses are out.

Network Incident: IW Headend Unscheduled Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The source of the problem has been identified. Repairs are in progress to restore services.

Network Incident: YOKO Unschedule Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident. Affected building Areas: 1925 #1, 1926 #3, 1928 #7 1988 #2, 1984#9, 1990 #10. 1994 #6.

Jun 2025 to Aug 2025

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