Americable - Notice history

Experiencing partial outage

Notice history

Feb 2024

**3/1/2024 - Sasebo* - Scheduled Maintenance 0700 - 0730
  • Completed
    February 29, 2024 at 11:00 PM
    Completed
    February 29, 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    February 29, 2024 at 10:00 PM
    In progress
    February 29, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 29, 2024 at 10:00 PM
    Planned
    February 29, 2024 at 10:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1602 Navy Lodge

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

1 March 2024 - Atsugi - Scheduled Maintenance
  • Completed
    February 29, 2024 at 9:01 PM
    Completed
    February 29, 2024 at 9:01 PM
    Maintenance has completed successfully
  • In progress
    February 29, 2024 at 3:01 PM
    In progress
    February 29, 2024 at 3:01 PM
    Maintenance is now in progress
  • Planned
    February 29, 2024 at 3:01 PM
    Planned
    February 29, 2024 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings:

    70, 75, 77, 81, 104, 130, 146, 150, 181, 183, 187, 194, 206, 207, 286, 294, 407, 430-432, 451-456, 480, 495, 564, 949, 970, 978, 987, 1289, 1290, 1401, 1445, 1460, 3043, 3143, 3144, 3021-3032, 3033-3041, 3044-3049, 3053-3068, 3111-3124, 3126-3135, 3137-3141, 3250.

       

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

27 February 2024 - Iwakuni B1123 - Scheduled Maintenance
  • Completed
    February 27, 2024 at 12:44 AM
    Completed
    February 27, 2024 at 12:44 AM

    Maintenance Complete

  • In progress
    February 27, 2024 at 12:00 AM
    In progress
    February 27, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    February 27, 2024 at 12:00 AM
    Planned
    February 27, 2024 at 12:00 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Building: 1123

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

26 February 2024, Iwakuni B 1121 - Scheduled Maintenance 1030 - 1200
  • Planned
    February 26, 2024 at 1:30 PM
    Planned
    February 26, 2024 at 1:30 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1121

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

  • Completed
    February 26, 2024 at 2:14 AM
    Completed
    February 26, 2024 at 2:14 AM

    Maintenance Complete

26 February 2024, Iwakuni B 1122 - Scheduled Maintenance 1300 - 1430
  • Completed
    February 26, 2024 at 4:56 AM
    Completed
    February 26, 2024 at 4:56 AM

    Maintenance Complete.

  • In progress
    February 26, 2024 at 4:00 AM
    In progress
    February 26, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2024 at 4:00 AM
    Planned
    February 26, 2024 at 4:00 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1122

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Jan 2024

Local TV service Incident:
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

    All local TV channels are affected.

IP_TV service incident:
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this IP_TV incident for Android devices:

    • Channel 113 KRY

Local TV service Incident: IWAKUNI AFN/Local Channels Outage
  • Resolved
    Resolved

    We are currently investigating this local TV channel incident.

Isolated Area Incident: Yokosuka Network Outage
  • Resolved
    Resolved

    We are currently investigating an isolated service incident.
    Ships Impacted:
    USS Antietam Cg-54
    USS Ralph Johnson DDG-114
    USS Ronald Reagan CVN 76
    USS Blueridge Lcc-19
    USS Rafael Peralta
    USS DEWEY DDG-105
    Amsec Valve Barge

IP_TV service incident:
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this IP_TV incident for Android devices.

    • Channel 111, YAB

Dec 2023

Network Incident: SA Emergency Network Outage
  • Resolved
    Resolved

    We implemented a fix and modems are back online.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are currently investigating this network service incident.
    Affected buildings:
    CHILLIS-GAS STATION
    310-FFSC
    LAWN GARDEN CENTER

Dec. 28 to Dec. 29, 2023 - Ikego - Scheduled Maintenance
  • Completed
    December 28, 2023 at 9:00 PM
    Completed
    December 28, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    December 28, 2023 at 2:00 PM
    In progress
    December 28, 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    December 28, 2023 at 2:00 PM
    Planned
    December 28, 2023 at 2:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 672, 673, 675, 677, 678, 682, 683, 684, 686, 687, 688, 689, 691, 693, 694, 695, 696, 697, 698, 699, 824

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Local TV service Incident: Sasebo Emergency Outage
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be with local Japanese TV channels.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    We are currently investigating this local TV channel incident.

22 Dec - Ikego - Scheduled Maintenance
  • Completed
    December 21, 2023 at 9:00 PM
    Completed
    December 21, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    December 21, 2023 at 3:00 PM
    In progress
    December 21, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    December 21, 2023 at 3:00 PM
    Planned
    December 21, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 665, 679, 680, 692

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Atsugi Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3055, 3056, 3057, 925, 3058

Dec 2023 to Feb 2024

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