Americable - Notice history

All systems operational

Notice history

Oct 2023

AmericableTV channels down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Notified at 12:21am that our circuit with NTT is down; IPTV channels (120-950) are affected. We are currently investigating this incident.

27 OCT - Yokosuka - Scheduled Maintenance
  • Completed
    October 26, 2023 at 9:00 PM
    Completed
    October 26, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    October 26, 2023 at 3:00 PM
    In progress
    October 26, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    October 26, 2023 at 3:00 PM
    Planned
    October 26, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3810, 3812, 3816, 3823, 3826, 3839, 3835, 3826, 3635, 3354, 1257, G59 post office, 1258, ball fields, 3835, 3849, 3859, 3865, 3816 fire Station, 1250, 1251, 1252, 1253, 1257, 1258, 1259, 1292, H12, 1351, 1352, 1353, 1313, 1330, 1331, 1332, 1333, 1334, 1335, 1336, 1337, 1338, 1339, 1340, 1341, 1342, 1343, 1344, 1345, 1346, 1347, 1348, 1349, 1350, 1464.

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: Sundance (243) & Sportsman (216)
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Sportsman channel has been resolved. We are continuing to work on a fix for the Sundance channel.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Update
    Update

    We are still investigating this incident.

  • Update
    Update

    We are still investigating this incident.

  • Update
    Update

    We are still investigating this incident.

  • Investigating
    Investigating

    Currently seeing periodic freeze framing for Sundance and Sportsman channels on AmericableTV. We are currently investigating this IP_TV incident.

26 October - Ikego - Scheduled Maintenance
  • Completed
    October 25, 2023 at 9:01 PM
    Completed
    October 25, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    October 25, 2023 at 3:01 PM
    In progress
    October 25, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    October 25, 2023 at 3:01 PM
    Planned
    October 25, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Affected customers:
    All Ikego customers

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Ikego Service Outage
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    Issue effecting service in Ikego Building 665 has been identified. We are working on resolving the issue as quickly as possible.

Sep 2023

Local TV service Incident: cooking channel 228
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently investigating this local TV channel incident.

IP_TV Service: GOLF CH 223
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

AmericableTV - Scheduled Maintenance
  • Completed
    September 26, 2023 at 10:47 PM
    Completed
    September 26, 2023 at 10:47 PM

    Maintenance has completed successfully.

  • In progress
    September 26, 2023 at 6:39 AM
    In progress
    September 26, 2023 at 6:39 AM

    Maintenance is now in progress.

  • Planned
    September 26, 2023 at 6:00 AM
    Planned
    September 26, 2023 at 6:00 AM

    Americable's cable provider conducting scheduled maintenance. Expected time of maintenance is 3 hours. AmericableTV channels impacted are listed below.

    Channels Impacted:
    AMCEast AmericanHeroesChannelEast
    AnimalPlanetEast
    BBCAmericaEast
    BBCWorldNewsEast ComedyCentralEast DiscoveryChannelEast DiscoveryFamiliaEast FamilyMovieClassicsEast
    FreeformEast FXEast
    FXMovieChannelEast FXXEast
    GolfChannelEast
    IFCEast InvestigationDiscoveryEast NationalGeographicEast NickelodeonEast
    OutdoorChannelEast
    ScienceEast SportsmanChannelEast TLCEast
    UniversalKidsEast
    VH1_East

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: SHOxBET (314)
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Premium channel SHOxBET (314) is out on AmericableTV. We are currently investigating this IP_TV incident.

Isolated Area Incident: Atsugi Internet and TV Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3021
    3022
    3023
    3024
    3025
    3026
    3027
    3028
    3029
    3030
    3031
    3032
    3101
    3102

Aug 2023

Local TV service Incident: Free Military Tier
  • Resolved
    Resolved

    channels back up

  • Investigating
    Investigating

    We are currently investigating this local TV channel incident.

Notice of outage: Yokosuka, Ikego & Atsugi - Provider Scheduled Maintenance (31 August 2023)
  • Completed
    August 30, 2023 at 10:00 PM
    Completed
    August 30, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    August 30, 2023 at 4:00 PM
    In progress
    August 30, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 30, 2023 at 4:00 PM
    Planned
    August 30, 2023 at 4:00 PM

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 31 August 2023, Thursday 01:00 JST
    End: 31 August 2023, Thursday 07:00 JST

    Affected Customers:
    Yokosuka, Ikego and Atsugi Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    For alerts and status of Americable planned maintenance and outage alerts, please go to our web site, and at the top of the page click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

Notice of outage: Iwakuni, Sasebo & Hario - Provider Scheduled Maintenance (30 August 2023)
  • Completed
    August 29, 2023 at 10:00 PM
    Completed
    August 29, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    August 29, 2023 at 4:00 PM
    In progress
    August 29, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 29, 2023 at 4:00 PM
    Planned
    August 29, 2023 at 4:00 PM

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 30 August 2023, Wednesday 01:00 JST
    End: 30 August 2023, Wednesday 07:00 JST

    Affected Customers:
    Iwakuni, Sasebo and Hario Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    To see the status of Americable planned maintenance and outage alerts, please go to our web site, and click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

24 Aug - Sasebo - Scheduled Maintenance
  • Completed
    August 23, 2023 at 9:00 PM
    Completed
    August 23, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    August 23, 2023 at 3:00 PM
    In progress
    August 23, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    August 23, 2023 at 3:00 PM
    Planned
    August 23, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 580, 581, 582, 583, 541, 542, 538, 539, 540, 547, 546, 524, 533, 532, 531, 530, 545, 520, 1618, 502, 500, 1530, 1512, 508

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Hario Housing
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Contractors cut fiber optic cable. Technicians are on-site working to repair.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Hario Base in Buildings Impacted:
    5000, 5001, 5002, 5003, 5004, 5005, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5022, 5039, 5139

Aug 2023 to Oct 2023

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