Americable - Notice history

Experiencing partially degraded performance

Notice history

Jan 2024

Local TV service Incident:
  • Resolved
    Resolved

    The issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

    All local TV channels are affected.

IP_TV service incident:
  • Resolved
    Resolved

    This issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this IP_TV incident for Android devices:

    • Channel 113 KRY

Local TV service Incident: IWAKUNI AFN/Local Channels Outage
  • Resolved
    Resolved

    We are currently investigating this local TV channel incident.

Isolated Area Incident: Yokosuka Network Outage
  • Resolved
    Resolved

    We are currently investigating an isolated service incident.
    Ships Impacted:
    USS Antietam Cg-54
    USS Ralph Johnson DDG-114
    USS Ronald Reagan CVN 76
    USS Blueridge Lcc-19
    USS Rafael Peralta
    USS DEWEY DDG-105
    Amsec Valve Barge

IP_TV service incident:
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this IP_TV incident for Android devices.

    • Channel 111, YAB

Dec 2023

Network Incident: SA Emergency Network Outage
  • Resolved
    Resolved

    We implemented a fix and modems are back online.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are currently investigating this network service incident.
    Affected buildings:
    CHILLIS-GAS STATION
    310-FFSC
    LAWN GARDEN CENTER

Dec. 28 to Dec. 29, 2023 - Ikego - Scheduled Maintenance
  • Completed
    December 28, 2023 at 9:00 PM
    Completed
    December 28, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    December 28, 2023 at 2:00 PM
    In progress
    December 28, 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    December 28, 2023 at 2:00 PM
    Planned
    December 28, 2023 at 2:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 672, 673, 675, 677, 678, 682, 683, 684, 686, 687, 688, 689, 691, 693, 694, 695, 696, 697, 698, 699, 824

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Local TV service Incident: Sasebo Emergency Outage
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be with local Japanese TV channels.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    We are currently investigating this local TV channel incident.

22 Dec - Ikego - Scheduled Maintenance
  • Completed
    December 21, 2023 at 9:00 PM
    Completed
    December 21, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    December 21, 2023 at 3:00 PM
    In progress
    December 21, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    December 21, 2023 at 3:00 PM
    Planned
    December 21, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 665, 679, 680, 692

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Atsugi Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3055, 3056, 3057, 925, 3058

Nov 2023

Network Incident: Sasebo and Iwakuni Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Sasebo and Iwakuni are experiencing a network outage impacting internet and cable. We are currently investigating this network service incident.

Local TV service Incident: Multiple AFN Channels Artifacting/Freezing/No Signal
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    AFN implemented a fix and are currently monitoring the result.

  • Update
    Update

    AFN is continuing to work on a fix for this incident.

  • Update
    Update

    AFN is continuing to work on a fix for this incident.

  • Update
    Update

    AFN is continuing to work on a fix for this incident.

  • Identified
    Identified

    Multiple AFN channels impacted. AFN is currently troubleshooting the issue.

22 November - Yokosuka - Scheduled Maintenance
  • Completed
    November 21, 2023 at 9:01 PM
    Completed
    November 21, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    November 21, 2023 at 3:01 PM
    In progress
    November 21, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    November 21, 2023 at 3:01 PM
    Planned
    November 21, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3154, C3, C9, C2, 3128, C1, C20, B37, 3100, 3102, 3104, 3106, 3108, 3110, 3115, 3117, 1376, CC39, C31, C32, C89, 3119, C91, 3121, 3122, C93, 3123, C97, 3125, C98, C99

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

17 NOV IWAKUNI - Scheduled Maintenance
  • Completed
    November 16, 2023 at 11:26 PM
    Completed
    November 16, 2023 at 11:26 PM

    Maintenance has completed successfully.

  • Planned
    November 16, 2023 at 10:30 PM
    Planned
    November 16, 2023 at 10:30 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9500 and 9510

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Iwakuni Atago Hills Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    001-019
    131-148

Nov 2023 to Jan 2024

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