Americable - Notice history

System Under Maintenance

99.84% uptime

Yokosuka - Operational

99.86% uptime
Sep 2023 · 99.79%Oct · 99.90%Nov · 99.88%

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Sep 2023
Oct 2023
Nov 2023

Ikego - Operational

99.93% uptime
Sep 2023 · 100.0%Oct · 99.87%Nov · 99.93%

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Sep 2023
Oct 2023
Nov 2023

Atsugi - Operational

99.92% uptime
Sep 2023 · 99.95%Oct · 99.90%Nov · 99.93%

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Sep 2023
Oct 2023
Nov 2023

Iwakuni - Under maintenance

99.91% uptime
Sep 2023 · 99.98%Oct · 99.88%Nov · 99.87%

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Sep 2023
Oct 2023
Nov 2023

Sasebo - Operational

99.73% uptime
Sep 2023 · 99.36%Oct · 99.90%Nov · 99.93%

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Sep 2023
Oct 2023
Nov 2023

Hario - Operational

99.68% uptime
Sep 2023 · 99.36%Oct · 99.76%Nov · 99.93%

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Sep 2023
Oct 2023
Nov 2023
92.03% uptime

Yokosuka - AmericableTV - Operational

92.04% uptime
Sep 2023 · 98.99%Oct · 99.70%Nov · 77.43%

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Sep 2023
Oct 2023
Nov 2023

Ikego - AmericableTV - Operational

92.13% uptime
Sep 2023 · 99.20%Oct · 99.70%Nov · 77.48%

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Sep 2023
Oct 2023
Nov 2023

Atsugi - AmericableTV - Operational

92.11% uptime
Sep 2023 · 99.15%Oct · 99.70%Nov · 77.48%

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Sep 2023
Oct 2023
Nov 2023

Iwakuni - AmericableTV - Under maintenance

92.10% uptime
Sep 2023 · 99.17%Oct · 99.69%Nov · 77.45%

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Sep 2023
Oct 2023
Nov 2023

Sasebo - AmericableTV - Operational

91.91% uptime
Sep 2023 · 98.56%Oct · 99.70%Nov · 77.48%

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Sep 2023
Oct 2023
Nov 2023

Hario - AmericableTV - Operational

91.87% uptime
Sep 2023 · 98.56%Oct · 99.57%Nov · 77.48%

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Sep 2023
Oct 2023
Nov 2023

Notice history

View current status

Nov 2023

Network Incident: Sasebo and Iwakuni Network Outage
ResolvedMajor outage27 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Sasebo and Iwakuni are experiencing a network outage impacting internet and cable. We are currently investigating this network service incident.

Local TV service Incident: Multiple AFN Channels Artifacting/Freezing/No Signal
ResolvedMajor outage24 hours 4 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    AFN implemented a fix and are currently monitoring the result.

  • UpdateUTC

    AFN is continuing to work on a fix for this incident.

  • UpdateUTC

    AFN is continuing to work on a fix for this incident.

  • UpdateUTC

    AFN is continuing to work on a fix for this incident.

  • IdentifiedUTC

    Multiple AFN channels impacted. AFN is currently troubleshooting the issue.

NOV21
22 November - Yokosuka - Scheduled Maintenance
CompletedMaintenance6 hours
  • CompletedNovember 21, 2023 at 9:01 PMUTC

    Maintenance has completed successfully

  • In progressNovember 21, 2023 at 3:01 PMUTC

    Maintenance is now in progress

  • PlannedNovember 21, 2023 at 3:01 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3154, C3, C9, C2, 3128, C1, C20, B37, 3100, 3102, 3104, 3106, 3108, 3110, 3115, 3117, 1376, CC39, C31, C32, C89, 3119, C91, 3121, 3122, C93, 3123, C97, 3125, C98, C99

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

NOV16
17 NOV IWAKUNI - Scheduled Maintenance
CompletedMaintenance56 minutes
  • CompletedNovember 16, 2023 at 11:26 PMUTC

    Maintenance has completed successfully.

  • PlannedNovember 16, 2023 at 10:30 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9500 and 9510

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Iwakuni Atago Hills Network Outage
ResolvedPartial outage30 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    001-019
    131-148

Oct 2023

AmericableTV channels down
ResolvedPartial outage4 hours 44 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    Notified at 12:21am that our circuit with NTT is down; IPTV channels (120-950) are affected. We are currently investigating this incident.

OCT26
27 OCT - Yokosuka - Scheduled Maintenance
CompletedMaintenance6 hours
  • CompletedOctober 26, 2023 at 9:00 PMUTC

    Maintenance has completed successfully

  • In progressOctober 26, 2023 at 3:00 PMUTC

    Maintenance is now in progress

  • PlannedOctober 26, 2023 at 3:00 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3810, 3812, 3816, 3823, 3826, 3839, 3835, 3826, 3635, 3354, 1257, G59 post office, 1258, ball fields, 3835, 3849, 3859, 3865, 3816 fire Station, 1250, 1251, 1252, 1253, 1257, 1258, 1259, 1292, H12, 1351, 1352, 1353, 1313, 1330, 1331, 1332, 1333, 1334, 1335, 1336, 1337, 1338, 1339, 1340, 1341, 1342, 1343, 1344, 1345, 1346, 1347, 1348, 1349, 1350, 1464.

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: Sundance (243) & Sportsman (216)
ResolvedDegraded performance53 hours 41 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    Sportsman channel has been resolved. We are continuing to work on a fix for the Sundance channel.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We are still investigating this incident.

  • UpdateUTC

    We are still investigating this incident.

  • UpdateUTC

    We are still investigating this incident.

  • InvestigatingUTC

    Currently seeing periodic freeze framing for Sundance and Sportsman channels on AmericableTV. We are currently investigating this IP_TV incident.

OCT25
26 October - Ikego - Scheduled Maintenance
CompletedMaintenance6 hours
  • CompletedOctober 25, 2023 at 9:01 PMUTC

    Maintenance has completed successfully

  • In progressOctober 25, 2023 at 3:01 PMUTC

    Maintenance is now in progress

  • PlannedOctober 25, 2023 at 3:01 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Affected customers:
    All Ikego customers

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Ikego Service Outage
ResolvedPartial outage38 minutes
  • ResolvedUTC

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • IdentifiedUTC

    Issue effecting service in Ikego Building 665 has been identified. We are working on resolving the issue as quickly as possible.

Sep 2023

Local TV service Incident: cooking channel 228
ResolvedPartial outage1 hour 19 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We are currently investigating this local TV channel incident.

IP_TV Service: GOLF CH 223
ResolvedPartial outage12 hours 46 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently investigating this incident.

SEP26
AmericableTV - Scheduled Maintenance
CompletedMaintenance16 hours 47 minutes
  • CompletedSeptember 26, 2023 at 10:47 PMUTC

    Maintenance has completed successfully.

  • In progressSeptember 26, 2023 at 6:39 AMUTC

    Maintenance is now in progress.

  • PlannedSeptember 26, 2023 at 6:00 AMUTC

    Americable's cable provider conducting scheduled maintenance. Expected time of maintenance is 3 hours. AmericableTV channels impacted are listed below.

    Channels Impacted:
    AMCEast AmericanHeroesChannelEast
    AnimalPlanetEast
    BBCAmericaEast
    BBCWorldNewsEast ComedyCentralEast DiscoveryChannelEast DiscoveryFamiliaEast FamilyMovieClassicsEast
    FreeformEast FXEast
    FXMovieChannelEast FXXEast
    GolfChannelEast
    IFCEast InvestigationDiscoveryEast NationalGeographicEast NickelodeonEast
    OutdoorChannelEast
    ScienceEast SportsmanChannelEast TLCEast
    UniversalKidsEast
    VH1_East

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: SHOxBET (314)
ResolvedPartial outage1 hour 11 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    Premium channel SHOxBET (314) is out on AmericableTV. We are currently investigating this IP_TV incident.

Isolated Area Incident: Atsugi Internet and TV Outage
ResolvedPartial outage1 hour 15 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3021
    3022
    3023
    3024
    3025
    3026
    3027
    3028
    3029
    3030
    3031
    3032
    3101
    3102

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