Americable - Notice history

System Under Maintenance

99.91% uptime

Yokosuka - Operational

99.93% uptime
Jun 2023 · 99.93%Jul · 99.96%Aug · 99.92%

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Jun 2023
Jul 2023
Aug 2023

Ikego - Operational

99.93% uptime
Jun 2023 · 99.90%Jul · 99.97%Aug · 99.93%

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Jun 2023
Jul 2023
Aug 2023

Atsugi - Operational

99.90% uptime
Jun 2023 · 99.93%Jul · 99.84%Aug · 99.93%

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Jun 2023
Jul 2023
Aug 2023

Iwakuni - Under maintenance

99.90% uptime
Jun 2023 · 99.90%Jul · 99.88%Aug · 99.93%

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Jun 2023
Jul 2023
Aug 2023

Sasebo - Operational

99.94% uptime
Jun 2023 · 99.93%Jul · 99.97%Aug · 99.92%

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Jun 2023
Jul 2023
Aug 2023

Hario - Operational

99.88% uptime
Jun 2023 · 99.93%Jul · 99.97%Aug · 99.74%

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Jun 2023
Jul 2023
Aug 2023
99.89% uptime

Yokosuka - AmericableTV - Operational

99.89% uptime
Jun 2023 · 99.93%Jul · 99.85%Aug · 99.90%

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Jun 2023
Jul 2023
Aug 2023

Ikego - AmericableTV - Operational

99.91% uptime
Jun 2023 · 99.93%Jul · 99.91%Aug · 99.90%

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Jun 2023
Jul 2023
Aug 2023

Atsugi - AmericableTV - Operational

99.91% uptime
Jun 2023 · 99.93%Jul · 99.91%Aug · 99.90%

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Jun 2023
Jul 2023
Aug 2023

Iwakuni - AmericableTV - Under maintenance

99.87% uptime
Jun 2023 · 99.90%Jul · 99.82%Aug · 99.90%

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Jun 2023
Jul 2023
Aug 2023

Sasebo - AmericableTV - Operational

99.91% uptime
Jun 2023 · 99.93%Jul · 99.91%Aug · 99.90%

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Jun 2023
Jul 2023
Aug 2023

Hario - AmericableTV - Operational

99.85% uptime
Jun 2023 · 99.93%Jul · 99.91%Aug · 99.71%

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Jun 2023
Jul 2023
Aug 2023

Notice history

View current status

Aug 2023

Local TV service Incident: Free Military Tier
ResolvedPartial outage6 minutes
  • ResolvedUTC

    channels back up

  • InvestigatingUTC

    We are currently investigating this local TV channel incident.

AUG30
Notice of outage: Yokosuka, Ikego & Atsugi - Provider Scheduled Maintenance (31 August 2023)
CompletedMaintenance6 hours
  • CompletedAugust 30, 2023 at 10:00 PMUTC

    Maintenance has completed successfully

  • In progressAugust 30, 2023 at 4:00 PMUTC

    Maintenance is now in progress

  • PlannedAugust 30, 2023 at 4:00 PMUTC

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 31 August 2023, Thursday 01:00 JST
    End: 31 August 2023, Thursday 07:00 JST

    Affected Customers:
    Yokosuka, Ikego and Atsugi Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    For alerts and status of Americable planned maintenance and outage alerts, please go to our web site, and at the top of the page click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

AUG29
Notice of outage: Iwakuni, Sasebo & Hario - Provider Scheduled Maintenance (30 August 2023)
CompletedMaintenance6 hours
  • CompletedAugust 29, 2023 at 10:00 PMUTC

    Maintenance has completed successfully

  • In progressAugust 29, 2023 at 4:00 PMUTC

    Maintenance is now in progress

  • PlannedAugust 29, 2023 at 4:00 PMUTC

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 30 August 2023, Wednesday 01:00 JST
    End: 30 August 2023, Wednesday 07:00 JST

    Affected Customers:
    Iwakuni, Sasebo and Hario Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    To see the status of Americable planned maintenance and outage alerts, please go to our web site, and click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

AUG23
24 Aug - Sasebo - Scheduled Maintenance
CompletedMaintenance6 hours
  • CompletedAugust 23, 2023 at 9:00 PMUTC

    Maintenance has completed successfully

  • In progressAugust 23, 2023 at 3:00 PMUTC

    Maintenance is now in progress

  • PlannedAugust 23, 2023 at 3:00 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 580, 581, 582, 583, 541, 542, 538, 539, 540, 547, 546, 524, 533, 532, 531, 530, 545, 520, 1618, 502, 500, 1530, 1512, 508

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Hario Housing
ResolvedPartial outage4 hours 40 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    Contractors cut fiber optic cable. Technicians are on-site working to repair.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are currently investigating an isolated service incident.
    Hario Base in Buildings Impacted:
    5000, 5001, 5002, 5003, 5004, 5005, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5022, 5039, 5139

Jul 2023

JUL27
Yokosuka Scheduled Maintenance
CompletedMaintenance6 hours
  • CompletedJuly 27, 2023 at 9:01 PMUTC

    Maintenance has completed successfully

  • In progressJuly 27, 2023 at 3:01 PMUTC

    Maintenance is now in progress

  • PlannedJuly 27, 2023 at 3:01 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3330, 1555, 1496, 1407, E18, 3201, 1401, 1400, 3209, E22, 1493, 3136, 3137, C-39, 3131, 3132, 3133, 3134, 3135, 1471, 1387, 1388, 4445, 4446, 4372, 4373, 1452, 1451, 1453, 1454, 1389, 1264, 1265, 1266, 4441, 4438, 1150, 1151, 1152.

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

JUL27
Atsugi - Emergency Maintenance
CompletedMaintenance

  • We are conducting an emergency maintenance for the following buildings:

    Buildings: 75, 71, 70, 407, and 564

    Services will be interrupted while making repairs.

    July 27, 2023 at 1:31 AMUTC
JUL26
Atsugi Scheduled Maintenance
CompletedMaintenance6 hours
  • CompletedJuly 26, 2023 at 9:01 PMUTC

    Maintenance has completed successfully

  • In progressJuly 26, 2023 at 3:01 PMUTC

    Maintenance is now in progress

  • PlannedJuly 26, 2023 at 3:01 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 75, 924, 958, 980, 981, 982, 983, 985, 986, 988, 989, 991, 993, 994, 995, 998, 999, 1300, 1301, 1302, 1306, 3043, 3044, 3046, 3047, 3048, 3049, 3137, 3138, 3139, 3140, 3141.

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

AFN channels out from source
Resolved18 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating this incident.

JUL26
Atsugi Scheduled Maintenance
CompletedMaintenance1 hour 21 minutes
  • CompletedJuly 26, 2023 at 1:21 AMUTC

    Maintenance has completed. Modems are back online.

  • In progressJuly 26, 2023 at 12:00 AMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3131, 3133, 3134

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

Jun 2023

Iwakuni Node 19D Internet Outage
ResolvedPartial outage2 hours 49 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We are still currently investigating the "partial outage" service incident.

  • InvestigatingUTC

    We are currently investigating an internet service incident on Iwakuni base Node 19.

    Affected buildings located around Tulip Drive and Salvia drive IW.
    BLD: 9601,9602,9603,9604,9605,9606,9607,9608,9609,9610,9611,9612,9613,9614,9615

JUN29
Provider TV Maintenance
CompletedMaintenance6 hours
  • CompletedJune 29, 2023 at 10:00 AMUTC

    Maintenance has completed successfully

  • In progressJune 29, 2023 at 4:00 AMUTC

    Maintenance is now in progress

  • PlannedJune 29, 2023 at 4:00 AMUTC

    Our TV provider will be performing an Urgent Maintenance on their redundancy path affecting the below channels (Redundancy Path Only):

    Maintenace time frame is today, 1300-1900 local time.

    FoodNetworkEast_HD

    TLCEastHD

    ScienceEastHD

    LifetimeMovieNetworkEastHD

    HGTVEastHD

    USANetworkEast_HD

    ComedyCentralEast_HD

    HallmarkMoviesMysteriesEastHD

    TVLandEast_HD

    BETEastHD

    ParamountNetworkEast_HD

    AEEastHDPIP

    LifetimeEastHD

    WEtvEast_HD

    InvestigationDiscoveryEast_HD

    ViceTVEast_HD

    HallmarkChannelEast_HD

    AnimalPlanetEast_HD

    AEEast_HD

    MTVEastHD

    NickelodeonEastHD

    DiscoveryChannelEast_HD

    MSNBCEastHD

    HistoryEastHD

    VH1EastHD

    CMTEastHD

    FreeformEastHD

    TLCEastHD_PIP

    SyfyEastHD

Ikego Emergency Outage - Bldg 699
ResolvedPartial outage42 minutes
  • ResolvedUTC

    This incident has been resolved for Bldg 699 at 5:47pm.

  • UpdateUTC

    Outage starting now Outage started at 1707

  • InvestigatingUTC

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    699 Ikego

INVESTIGATING IP_TV service incident:
ResolvedMajor outage31 minutes
  • ResolvedUTC

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • MonitoringUTC

    Repairs have been implemented to the service outage.
    We are currently monitoring the result to ensure repairs are successful in restoring all services.

  • InvestigatingUTC

    We are currently investigating this IP_TV incident.

JUN19
Yokosuka Scheduled Maintenance
CompletedMaintenance2 hours 11 minutes
  • CompletedJune 20, 2023 at 1:11 AMUTC

    Scheduled Maintenance has completed successfully.

  • UpdateJune 20, 2023 at 1:02 AMUTC

    BLD 1492 completed.

  • UpdateJune 20, 2023 at 12:50 AMUTC

    BLD 1721 completed at 0944.

  • UpdateJune 20, 2023 at 12:49 AMUTC

    BLD 1393 completed at 0927.

  • In progressJune 19, 2023 at 11:00 PMUTC

    BLD 1530 Completed.

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