Americable - Notice history

Experiencing partial outage

Notice history

Nov 2025

HARIO Housing outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    PWD is continuing to work on a fix for this incident. Services will be unable until power is restored.
    Unscheduled Power Outage at Hario Housing.

  • Investigating
    Investigating
    We are currently investigating this incident.
IPTV channel 101 AFN Family outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Local Tokyo Channel Down | IPTV Ch 109 & Coax 17-2
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
HARIO Housing maintenance 9AM to 3PM by PWD 11/8/2025
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
Hario/Sasebo/Iwakuni - Provider is Down After Maintenance
  • Resolved
    Resolved

    This incident has been resolved. NTT is back up and resolved.

  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025

Outage Sasebo - Scheduled Maintenance Nodes 5028 and 5039
  • Completed
    October 28, 2025 at 7:25 PM
    Completed
    October 28, 2025 at 7:25 PM
    Maintenance has completed successfully.
  • In progress
    October 28, 2025 at 3:00 PM
    In progress
    October 28, 2025 at 3:00 PM
    Maintenance is now in progress
  • Planned
    October 28, 2025 at 3:00 PM
    Planned
    October 28, 2025 at 3:00 PM

    We are conducting scheduled maintenance to upgrade nodes 5028 and 5039. Network and TV services will be interrupted during upgrade process.

    Buildings affected:
    Ayame Towers
    Sakura Towers

Tokyo Channel 17-2 & IPTV 109 Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
IPTV Channel Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Sasebo & Hario Base Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Slow Internet Connection
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Internet connection is slow between IW and SA. NTT is investigating the issue.

Sep 2025

Yokosuka BLDG 1516 Degraded Service
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Americable TV app channels 120-350 are down due to maintenance.
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    During routine checks, it was identified that channels 120–350 are not displaying on iOS, Android, and coaxial platforms. We are currently investigating this incident.

OUTAGE | All MWR AP Portal Users
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Ikego - Scheduled Maintenance Izumo Tower
  • Completed
    September 10, 2025 at 5:27 PM
    Completed
    September 10, 2025 at 5:27 PM
    Maintenance has completed successfully.
  • In progress
    September 10, 2025 at 3:01 PM
    In progress
    September 10, 2025 at 3:01 PM
    Maintenance is now in progress
  • Planned
    September 10, 2025 at 3:01 PM
    Planned
    September 10, 2025 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: Izumo Tower Bld 694

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Network Incident: SA Unschedule Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. NTT Osaka connection with Sasebo base is down at this time. NTT is investigating the problem.

Sep 2025 to Nov 2025

Next